OVERVIEW

Purchases made from online store of www.houseofnosugar.com cannot be returned after purchase. However, upon receiving your order and in case of any damaged, missing or incorrect products in your order, please notify us promptly via email on wecare@houseofnosugar.com. Upon further investigation, if any errors in order processing are found, we will process the return payment within 7 working days. The complaint notification email should be sent to us within 24 hours of the order having been delivered to you. Our team may need further information to help with solving your complaint. This information must be provided to us within 72 hours of the original complaint notification email sent to us.

Please allow us 7 days to arrange for replacements to any damaged, missing or incorrect products in your original order.

DISCLAIMERS:

Product colours and overall look

Product colours and the overall look visible on your website browsing device may vary due to your device’s display settings and resolution. We cannot guarantee that your device will accurately reflect the colour and look of our products. In case of any mismatch, we cannot accept responsibility and hence, cannot accept a return of any product due to the above reasons.

Taste

All our products are developed through rigorous research and development. They are continuously tested for the perfect flavour and nutritional value. Since taste is largely subjective, we cannot accept returns or provide refunds merely because the taste of any product may not be as per your liking.

Physical Damage

We take all measures to ensure that the products are carefully checked for quality and for any damages before they are dispatched from us. We do not claim responsibility or provide refunds if our products are damaged during delivery.